Information assurance

Read about your data protection and how we treat your personal information.

Data protection

Citizens Advice West Berkshire complies with the Data Protection Act 1998 (the “Act”). For the purposes of the Act, Citizens Advice West Berkshire is the Data Controller.

The Citizens Advice service is committed to safeguarding your privacy, while providing a high quality of service. The Citizens Advice service will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Your personal information

When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Citizens Advice West Berkshire makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice West Berkshire cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website www.citizensadvicewestberkshire.org.uk; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

Citizens Advice

Citizens Advice Information Charter sets out the standards you can expect in relation to the personal information we hold about you.