About us

Aims & principles of Citizens Advice

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our service aims:

  • To give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.
  • To improve the policies and practices that affect people’s lives

Our local services

We offer three services to the residents of West Berkshire:

Our generalist advice service can provide information and advice in most areas. We can also signpost and refer on to other organisations that may be better placed to assist.

Our Pension Age Project, funded by the Household Support Fund, gives us extra capacity to help with welfare benefit and poverty advice for people of pensionable age in West Berkshire.

Our Carers Advice Team can help with disability benefit forms such as Personal Independence Payment, Attendance Allowance and Disability Living Allowance. We can also provide information and advice on getting support from adult social care.

The Trustee Board

All local Citizens Advice offices are local independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the managers although the trustees:

  • hold staff accountable, and are ultimately accountable for the activities of Citizens Advice West Berkshire
  • provide leadership to all at Citizens Advice West Berkshire
  • develop policy
  • provide strategic management
  • are responsible for compliance with relevant laws and Citizens Advice membership requirements

How we use your experience to help others

Click here to find out how the Citizens Advice service uses information gained from our clients to help others

Annual report

CAWB Annual Report 2022-23

CAWB Annual Report 2023-24

Annual accounts

CAWB Annual Accounts 2022-23

CAWB Annual Accounts 2023-24

New website

In April 2025, we launched our new website to make things clearer for our clients. This includes one single page letting you know about all the different services available.

We will continue to update the content in the coming weeks.

Client feedback

“I don’t know what I’d do without the CAB. I think you are amazing and an absolute lifeline."

"You have no idea how much you have helped me and what a difference this has made in my life."

"I can only thank you so much for your kindness and just being there to support me when I was feeling so desperate!!"