About us

 

Aims & Principles of Citizens Advice

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our service aims:

  • To give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.
  • To improve the policies and practices that affect people’s lives

The Trustee Board

All local Citizens Advice offices are local independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the managers although the Trustees:

  • hold staff accountable, and are ultimately accountable for the activities of Citizens Advice West Berkshire
  • provide leadership to all at Citizens Advice West Berkshire
  • develop policy
  • strategic management
  • are responsible for compliance with relevant laws and Citizens Advice membership requirements

How we use your experience to help others
Click here to find out how the Citizens Advice service uses information gained from our clients to help others

Annual report

CAWB Annual Report 2022-23

CAWB Annual Report 2023-24

Annual accounts

CAWB Annual Accounts 2022-23

CAWB Annual Accounts 2023-24

Customer

“I would just like to say the greatest thank you ever so much in the world! This has made my whole year and I feel like I can finally move forward with my life. I am so happy!”

Customer

“Thank you for the information and for looking into my issues.  Your service is most appreciated – and I am very grateful for the signposting help you have given me.”