Contact us by phone
Food Bank Vouchers
If your enquiry is about support with a food bank voucher, there is a dedicated Help Through Hardship Helpline. The service is available Monday to Friday 9am to 5pm, except bank holidays. Please call 0808 208 2138
Consumer Issues
If your enquiry is about a problem with a good or a service (e.g. a faulty car, or a problem with a builder), there is a dedicated Citizens Advice Consumer Helpline. The service is available Monday to Friday 9am to 5pm, except bank holidays. Please call 0808 223 1133. You can also use the webchat service available here.
New Universal Credit Claims
If your enquiry is about a new claim for Universal Credit, there is a dedicated Citizens Advice Help to Claim service. The service is available Monday to Friday 8am to 6pm. Please call 0800 144 8 444. You can also use the webchat service available here.
Anything Else / Local Office
For any other issue, please call us on 01635 516605 (check with your phone provider for charges) and leave a message if a member of the reception team isn’t available. A volunteer adviser will return your call as soon as possible. We aim to respond to most enquiries within 5 working days. We are closed on bank holidays.
Our volunteer advisers will call you back between the following times:
Monday – 9.30 to 3.30
Tuesday – 9.30 to 12.00
Wednesday – 9.30 to 3.30
Thursday – 9.30 to 12.00
To ensure we’re confidential, we will usually call you from a withheld number. We’ll make several attempts to call you, calling on at least two separate days. If we can’t reach you, we’ll leave a voicemail, text, or email with you.
Email Us
We have a webform that you can use to send us an enquiry anytime. Click here to access this. We aim to respond to most enquiries within 5 working days. If you use our webform, we’ll try to respond to you by email if we can.
Face-to-face
If possible, please contact us by telephone or our webform. If a face-to-face appointment is needed, an adviser can arrange this for you.
We offer a limited triage service by drop-in on Wednesdays between 9.45am and 11.45am. This is for a short chat with a volunteer to understand the issue and provide self-help information. If you need further advice, we’ll then arrange to follow up. If you can, please contact us by telephone or online as our drop-in can be busy.
Self-help
Information for most topics is available on the Citizens Advice website at www.citizensadvice.org.uk.
If You Live Elsewhere
If you live outside of West Berkshire, you can find your local Citizens Advice here. Alternatively, you can find useful information on the Citizens Advice website.
