Comments from clients
“I would just like to say the greatest thank you ever so much in the world! This has made my whole year and I feel like I can finally move forward with my life. I am so happy!”
“I do appreciate your valuable time and support during a difficult time.”
“Thank you for the information and for looking into my issues. Your service is most appreciated – and I am very grateful for the signposting help you have given me.”
“It has given me so much confidence to have a back up.”
A client had a dispute with a contractor over some work which he had carried out for her that cost nearly £3000. The client has been trying to resolve the matter with the contractor for over 6 months with no result. Our adviser contacted the contractor, explaining that he could be deemed to be in breach of contract and the possible consequences to him. He immediately arranged to redo the work.
We supported a client following a split from her husband caused by his domestic violence. She was left with joint debts and had no experience of managing the household budget. We applies for a Debt Relief Order for the client and helped her with her divorce proceedings using Court Nav – a Citizens Advice service, for online completion of divorce petitions.
A client attended an outreach appointment to discuss his and his wife’s debts – they were struggling and very short of money. They are both retired and in very poor health. The team carried out numerous home visits to them and, during the client’s periods of ill health, managed to gain time from her creditors. Our Carers team also became involved and nearly tripled the couple’s income by gaining Attendance Allowance and Pension Credit with a severe Disability Premium for both of them, thereby increasing their income by nearly £450 a week. The clients were extremely grateful and felt that their wellbeing was significantly improved.
Our Clients Say
“Very understanding and patient staff”
“A very professional service”
“Easy to access and get good advice”
“Good support and advice in individual circumstances”
“Helpful and friendly”