A local charity for people who live or work in West Berkshire

We aim to provide the advice people need for the problems they face and and to improve the policies and pratices that affect people's lives

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Need help making a new Universal Credit claim?

We can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Contact our Help to Claim team to find out if Universal Credit is the right benefit for you and get advice and support with a new claim.

Freephone 0800 144 8 444

How to access advice

Do you need to access local care and support systems?

We provide free information and advice about:
- Accessing local care and support
- Choices of local care and support
- Independent financial advice
- Safety or wellbeing concerns

Further information is available here

About Us


Citizens Advice West Berkshire is a local charity that provides information and advice to people who live or work in West Berkshire. You can find out more about us here.

Comments from clients

“I would just like to say the greatest thank you ever so much in the world! This has made my whole year and I feel like I can finally move forward with my life. I am so happy!”

“I do appreciate your valuable time and support during a difficult time.”

“Thank you for the information and for looking into my issues.  Your service is most appreciated – and I am very grateful for the signposting help you have given me.”

“It has given me so much confidence to have a back up.”

Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.