Strapline

A local charity for people who live or work in West Berkshire

Alert

We aim to provide the advice people need for the problems they face and to improve the policies and practices that affect people's lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

July is National Scams Awareness Week - please complete a scams survey

​Scams come in all shapes and sizes - from the rogue trader to the fake, and potentially life threatening products bought on-line, email scams, non-existent lottery wins and scam mail.
Jan Rothwell, Chief Executive of Citizens Advice West Berkshire said "We are calling on the public to be more aware of how they could be scammed, and to report it if they get caught out. People can seek advice by visiting Citizens Advice or telephoning the consumer service on 03454 04 05 06.

How to access advice

For generic advice look online at the national Citizens Advice website
Drop in to Newbury with new issues Monday to Wednesday See times here
Call our advice line 0300 222 5941 See times here
Send us your query online here

Do you need to access local care and support systems?

We provide free information and advice about:
- Accessing local care and support
- Choices of local care and support
- Independent financial advice
- Safety or wellbeing concerns

Further information is available here

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Our track record

Case Studies

A client had a dispute with a contractor over some work which he had carried out for her that cost nearly £3000. The client has been trying to resolve the matter with the contractor for over 6 months with no result. Our adviser contacted the contractor, explaining that he could be deemed to be in breach of contract and the possible consequences to him. He immediately arranged to redo the work.

We supported a client following a split from her husband caused by his domestic violence. She was left with joint debts and had no experience of managing the household budget. We applies for a Debt Relief Order for the client and helped her with her divorce proceedings using Court Nav – a Citizens Advice service, for online completion of divorce petitions.

A client attended an outreach appointment to discuss his and his wife’s debts – they were struggling and very short of money. They are both retired and in very poor health. The team carried out numerous home visits to them and , during the client’s periods of ill health, managed to gain time from her creditors. Our Carers team also became involved and nearly tripled the couple’s income by gaining Attendance Allowance and Pension Credit with a severe Disability Premium for both of them, thereby increasing their income by nearly £450 a week. The clients were extremely grateful and felt that their wellbeing was significantly improved.

Our Clients Say

“Very understanding and patient staff”
“A very professional service”
“easy to access and get good advice”
“good support and advice in individual circumstances’
“helpful and friendly”


Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.