Strapline

A local charity for people who live or work in West Berkshire

Alert

********WE REGRET THAT WE ARE NOT SEEING PEOPLE FACE-TO-FACE IN VIEW OF COVID-19.  PLEASE RING 01635 516605 AND LEAVE A MESSAGE OR USE OUR ONLINE ADVICE SERVICE UNDER ‘GETTING HELP’.********

We aim to provide the advice people need for the problems they face and and to improve the policies and pratices that affect people's lives

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Need help making a new Universal Credit claim?

We can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Contact us to find out if Universal Credit is the right benefit for you and check whether you will need our support to make this claim.

Citizens Advice West Berkshire, 2nd Floor Broadway House, Northbrook Street, Newbury RG14 1BA
Freephone 0800 144 8 444

How to access advice

  • For generic advice look online at the national Citizens Advice website
  • Drop in to Newbury with new issues Monday and Wednesday See times here
  • Call our advice line 0300 222 5941 See times here
  • Send us your query online here
  • New Contact Point at West Berkshire Council Market St office Weds 9.30-11.30. An advisor will be on hand to give basic information and/or signpost to other organisations. Please note this is not a confidential space.

Do you need to access local care and support systems?

We provide free information and advice about:
- Accessing local care and support
- Choices of local care and support
- Independent financial advice
- Safety or wellbeing concerns

Further information is available here

Comments from clients

“I would just like to say the greatest thank you ever so much in the world! This has made my whole year and I feel like I can finally move forward with my life. I am so happy!”

“I do appreciate your valuable time and support during a difficult time.”

“Thank you for the information and for looking into my issues.  Your service is most appreciated – and I am very grateful for the signposting help you have given me.”

“It has given me so much confidence to have a back up.”

Case Studies

A client had a dispute with a contractor over some work which he had carried out for her that cost nearly £3000. The client has been trying to resolve the matter with the contractor for over 6 months with no result. Our adviser contacted the contractor, explaining that he could be deemed to be in breach of contract and the possible consequences to him. He immediately arranged to redo the work.

We supported a client following a split from her husband caused by his domestic violence. She was left with joint debts and had no experience of managing the household budget. We applies for a Debt Relief Order for the client and helped her with her divorce proceedings using Court Nav – a Citizens Advice service, for online completion of divorce petitions.

A client attended an outreach appointment to discuss his and his wife’s debts – they were struggling and very short of money. They are both retired and in very poor health. The team carried out numerous home visits to them and, during the client’s periods of ill health, managed to gain time from her creditors. Our Carers team also became involved and nearly tripled the couple’s income by gaining Attendance Allowance and Pension Credit with a severe Disability Premium for both of them, thereby increasing their income by nearly £450 a week. The clients were extremely grateful and felt that their wellbeing was significantly improved.

Our Clients Say

“Very understanding and patient staff”
“A very professional service”
“Easy to access and get good advice”
“Good support and advice in individual circumstances”
“Helpful and friendly”


Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.