Strapline

A local charity for people who live or work in West Berkshire

Alert

We will be closed on Mon 18th and Tues 19th Dec for essential IT work to complete our office reorganisation.  Apologies for any inconvenience.

We aim to provide the advice people need for the problems they face and and to improve the policies and pratices that affect people's lives

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Closure for reorganisation

We will be closed on Monday 18th and Tuesday 19th December to complete essential IT work for our office reorganisation. We apologise for any inconvenience this may cause.

We will re-open on Wednesday 20th December 9.30-11.30 and 1.15-3.00

We will then be closed for the Christmas break until Tuesday 2nd January when we will be open for drop-in 9.30-12.00.

How to access advice

  • For generic advice look online at the national Citizens Advice website
  • Drop in to Newbury with new issues Monday to Wednesday See times here
  • Call our advice line 0300 222 5941 See times here
  • Send us your query online here
  • New Contact Point at West Berkshire Council Market St office every Weds 9.30-11.30 (not 28/12). An advisor will be on hand to give basic information and/or signpost to other organisations. Please note this is not a confidential space.

Do you need to access local care and support systems?

We provide free information and advice about:
- Accessing local care and support
- Choices of local care and support
- Independent financial advice
- Safety or wellbeing concerns

Further information is available here

Please help us to save our vital local service

You can play a part in saving our service by telling West Berkshire Council how we have helped YOU.
What our clients are saying in response to the consultation:

“Now after CAB I can start to live a normal life again after more than 5 years of misery”

“Without CAB I would still be worrying and unable to sleep as tax credits and their debt collectors kept sending letters demanding that I pay them”

“I was ill, lost my job and home. CAB helped me to get my life back together.”

“I would like to say CAB were my lifesaver. I would be homeless without their help and West Berkshire Council would have had to rehome my children”

Did our advice help YOU to move forward with YOUR issue?

What would have happened if you hadn’t got advice?
Did we help you to stay in your job or home?
Did you take control of your finances or pay off your debts?
Did you feel better able to cope, sleep better or feel less stressed?
Did we help you to prevent a crisis?

West Berkshire Council need to have specific examples of how we have helped you.

Our track record

Case Studies

A client had a dispute with a contractor over some work which he had carried out for her that cost nearly £3000. The client has been trying to resolve the matter with the contractor for over 6 months with no result. Our adviser contacted the contractor, explaining that he could be deemed to be in breach of contract and the possible consequences to him. He immediately arranged to redo the work.

We supported a client following a split from her husband caused by his domestic violence. She was left with joint debts and had no experience of managing the household budget. We applies for a Debt Relief Order for the client and helped her with her divorce proceedings using Court Nav – a Citizens Advice service, for online completion of divorce petitions.

A client attended an outreach appointment to discuss his and his wife’s debts – they were struggling and very short of money. They are both retired and in very poor health. The team carried out numerous home visits to them and , during the client’s periods of ill health, managed to gain time from her creditors. Our Carers team also became involved and nearly tripled the couple’s income by gaining Attendance Allowance and Pension Credit with a severe Disability Premium for both of them, thereby increasing their income by nearly £450 a week. The clients were extremely grateful and felt that their wellbeing was significantly improved.

Our Clients Say

“Very understanding and patient staff”
“A very professional service”
“easy to access and get good advice”
“good support and advice in individual circumstances’
“helpful and friendly”


Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.