Strapline

A local charity for people who live or work in West Berkshire

Alert

Complaints

We welcome the opportunity to put things right and improve the service.

We promise to deal with every complaint quickly, professionally and confidentially.
If you have a complaint please pick up a leaflet from our office in Broadway House, Newbury or write to:

Jan Rothwell, Chief Executive or The Chair
Citizens Advice West Berkshire
2nd Floor, Broadway House
4-8 The Broadway
Newbury
RG14 1BA

To find out more about how the service handles complaints please follow the link below:
https://www.citizensadvice.org.uk/about-us/contact-us/complaints/complaints-procedure/

Our money advice is authorised and regulated by the Financial Conduct Authority.


Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.