A local charity for people who live or work in West Berkshire


We will be closed from Thursday 19th December until Monday 6th January

Do you need help to make a new Universal Credit claim?

At Citizens Advice West Berkshire we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and we can work out how we can support you.

Visit us: Citizens Advice West Berkshire, 2nd Floor Broadway House, Northbrook Street, Newbury, Berkshire RG14 1BA

Call: Freephone 0800 144 8 444

You can find more information on Universal Credit on our advice pages. You can also access web chat here. (A blue box ‘Talk to an advisor’ will pop up in the bottom right corner; click it to continue.)

Local organisations

If you’re a local organisation working with people who need to help to claim Universal Credit get in touch with us for more information on how you can signpost or refer people to our service.

Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.