We welcome the opportunity to put things right and improve the service.
We promise to deal with every complaint quickly, professionally and confidentially.
If you have a complaint please pick up a leaflet from our office in Broadway House, Newbury or write to:
Isabel Esperanca, Chief Officer, or Phil Cowhig, The Chair of Trustees
Citizens Advice West Berkshire
2nd Floor, Broadway House
4-8 The Broadway
Newbury
RG14 1BA
To find out more about how the service handles complaints please follow the link below:
citizensadvice.org.uk/about-us/contact-us/contact-us/check-how-we-deal-with-your-complaints/
Our money advice is authorised and regulated by the Financial Conduct Authority.
