Our track record
Mr and Mrs S moved into our area recently. Mr S was getting Disability Living Allowance (DLA) low rate care. Carers were able to identify the potential for Industrial Injury Disablement Benefit (IIDB) for an accident that had happened at work 20 years ago. Mr S was then able to successfully claim IIDB and DLA higher rate care and mobility on supersession. Mrs S was then able to claim Carers Allowance for looking after him. A benefit check showed their eligibility for Pension Credit guarantee and full Housing Benefit and Council Tax Reduction, which they successfully claimed. The clients thanked us for our help and commented that we were the only agency that had been able to give them full benefit advice.
Mr B also had serious mental health issues and the prescribed drugs for treatment of his condition made him very lethargic. He had lost his benefits because he was unable to open his post. It took considerable time and effort to clarify his financial situation and to unravel the very complex situation with his benefits which went back a number of years. We helped him to apply for disability benefits including backdated payments. We gained charitable payments for him towards his rent arrears and some non-priority debts and got other non-priority debts written off. We also gave the client help with budgeting skills to try to help him balance his spending going forward. He expressed enormous gratitude for the support he received and said that the Bureau had turned his life around.
Mr A had incurred numerous debts during a difficult period in his life and came to the Bureau when these creditors started to pursue him again. We recognised that his debts were statute barred being over 6 years old and succeeded in stopping creditor action, giving the client much needed peace of mind.
Our Clients Say
“Very understanding and patient staff”
“A very professional service”
“easy to access and get good advice”
“good support and advice in individual circumstances’
“helpful and friendly”