We aim to provide the advice people need for the problems they face and and to improve the policies and pratices that affect people's lives
We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Need help making a new Universal Credit claim?
We can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.
Contact our Help to Claim team to find out if Universal Credit is the right benefit for you and get advice and support with a new claim.
Freephone 0800 144 8 444
How to access advice
- For generic advice look online at the national Citizens Advice website
- Call our local helpline on 01635 516605 (charged at local rates) See times here
- Call our freephone number on 0808 2787994
- Send us your query online here
Do you need to access local care and support systems?
We provide free information and advice about:
- Accessing local care and support
- Choices of local care and support
- Independent financial advice
- Safety or wellbeing concerns
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Volunteer with us
21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?
We are a charity. Help us to keep changing lives with advice
Without the generous support of people up and down the country, we couldn't continue the work we do.
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