Strapline

A local charity for people who live or work in West Berkshire

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********WE REGRET THAT WE ARE NOT SEEING PEOPLE FACE-TO-FACE IN VIEW OF COVID-19.  PLEASE RING 01635 516605 AND LEAVE A MESSAGE OR USE OUR ONLINE ADVICE SERVICE UNDER ‘GETTING HELP’.********

We aim to provide the advice people need for the problems they face and and to improve the policies and pratices that affect people's lives

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Need help making a new Universal Credit claim?

We can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Contact us to find out if Universal Credit is the right benefit for you and check whether you will need our support to make this claim.

Citizens Advice West Berkshire, 2nd Floor Broadway House, Northbrook Street, Newbury RG14 1BA
Freephone 0800 144 8 444

How to access advice

  • For generic advice look online at the national Citizens Advice website
  • Drop in to Newbury with new issues Monday and Wednesday See times here
  • Call our advice line 0300 222 5941 See times here
  • Send us your query online here
  • New Contact Point at West Berkshire Council Market St office Weds 9.30-11.30. An advisor will be on hand to give basic information and/or signpost to other organisations. Please note this is not a confidential space.

Do you need to access local care and support systems?

We provide free information and advice about:
- Accessing local care and support
- Choices of local care and support
- Independent financial advice
- Safety or wellbeing concerns

Further information is available here

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Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.