A local charity for people who live or work in West Berkshire


We will be closed from Thursday 19th December until Monday 6th January

Past local campaigns

Scam Awareness Month 2017

Working in partnership with West Berkshire Council Trading Standards Service we promoted national Scams Awareness Month in July 2017. Our key focus was to encourage people to act on scams as so few (5-15%) are actually reported. This year we conducted a scams survey to help us understand the impact of scams on our community, to discover which scams were most prominent and to find out why people might be reluctant to report a scam.
We took part in community event days including the Thatcham Family Fun Day and Newbury Waterways Festival together with hosting information stalls at local charity events. We spread our information publicity far and wide throughout the West Berkshire area.

Letting Agents

Citizens Advice West Berkshire took part last year in a national campaign to lobby against Letting Agent fees which has resulted in a ban on all letting agents fees for tenants.

High-Cost Credit

We ran a successful campaign at the beginning of last year in our local area to look at high cost credit particularly in the Rent to Own sector. This has contributed to the Financial Conduct Authority identifying particular concerns in this market with proposals to improve this market due in spring 2018.

Volunteer with us

21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

We are a charity. Help us to keep changing lives with advice

Without the generous support of people up and down the country, we couldn't continue the work we do.