Strapline

A local charity for people who live or work in West Berkshire

Alert

Past local campaigns

Household goods and consumer rights

Thanks to everyone who took our recent survey on household goods and consumer rights. We have used our findings to produce consumer awareness leaflets on rights and options for local people.

Changes to Consumer law [October – December 2015)

On October 1st, major changes to consumer law were introduced which brought together existing consumer legislation and gave consumers new rights and remedies. During November 2015, we worked with West Berkshire Council Trading Standards Service to publicise these new consumer rights as part of National Consumer Week. We held awareness raising activities in Newbury Town Hall, in libraries and in GPs surgeries.

Payday loans [2012-2014]

We had fantastic success with our campaign to challenge unfair lending by payday loan companies.
From 2012, we saw an increasing number of clients who had problems with payday loans. Such loans had interest rates of 4000%, lenders failed to conduct affordability checks and our clients’ debts quickly spiralled out of control.

We took part in a national Citizens Advice campaign on payday lenders, providing evidence to financial regulators on payday lenders’ behaviour. At local level, we joined with West Berkshire Trading Standards on a wide-ranging consumer education campaign to highlight people’s rights when taking out a loan. Our campaigning paid off and in February 2014, the Financial Conduct Authority announced stringent regulation of payday lenders and improved consumer protection. As a result, we are seeing far fewer clients with payday loan problems.


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21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?

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