Past local campaigns
In June 2021, the government confirmed it will create a Single Enforcement Body for Employment Rights to oversee sick pay, minimum wage and agency worker protections. Citizens Advice has been campaigning for a one-stop shop for workplace rights for more than 20 years. Citizens Advice urges the government to act swiftly to create this new body and ensure that it has the necessary resources to enforce workers’ rights.
In May 2021, the Financial Conduct Authority (FCA) announced it would end the Loyalty Penalty in the home and car insurance markets, ensuring that existing customers pay the same as new ones. These wins for consumers are due to a Citizens Advice 2018 super-complaint on the Loyalty Penalty to the Competition and Markets Authority (CMA).