Following your visit
Any information you share with us will be treated in the strictest confidence and your personal information will not be shared with any other organisations without your consent.
What happened next?
It is really helpful to know the result of the advice that we give, it helps us to demonstrate the value of our work to funders. If we use anything that you tell us here it will be done completely anonymously. Thank you.
How was it for you?
We are always looking for ways to improve our services, as part of this we undertake a Client Satisfaction Survey each year. The comments that our clients give us help to shape the changes that we make.
If you would like to tell us about your experience at Citizens Advice West Berkshire, please complete the survey here. Thank you
Complaints
We want everyone who uses Citizens Advice West Berkshire to be happy with the service that we provide. That’s why, if we’ve let you down, we want to hear from you – no matter how big or small the issue is.
Often we’ll be able to put things right. And even when we can’t, knowing where we’ve gone wrong will help us to do better in future.
